Thank you Amy Bostock for this extremely realistic and well researched article. It is so very true to these statements in this article:
"In today’s competitive hotel landscape, the relationship between operator and supplier has become more important than ever."
"Consistency is a key factor for Justin Meffe, vice-president of Operations for Monte Carlo Inns."
"Today’s buyers understand that the relationship with a supplier is no longer all about the lowest price from the cheapest vendor."
"Hoteliers need their suppliers to maintain the relationship and work with them when things are going well and also when there are technical issues or problems at the property.”
“I like companies that have a sales person who is hands-on and accountable, has been with the company a while and understands the needs of our business.”
“Customer service is what makes customers for life,” says Portugese. “Every project has its bumps along the way — it’s how the supplier addresses those bumps to ensure the client’s concerns are resolved and the project moves along to completion that makes the difference.”